Privacy Policy
Last updated: [DATE, TO BE SET AFTER LEGAL REVIEW]
This Privacy Policy explains how Fluent Data Systems ("we", "us", "our") [TODO: insert full legal entity name] collects, uses, and shares information when you visit fluentdatasystems.com, contact us, or interact with our AI voice agent.
Information we collect
- Information you give us: name, email address, phone number, company, and the contents of your message when you use our contact form or email us.
- Voice agent interactions: if you start a conversation with the AI voice agent on our site, your audio and a transcript of the conversation are processed by our voice AI provider (ElevenLabs) to generate responses and may be retained for quality and service improvement. [TODO: confirm retention settings.]
- Phone calls: calls to our phone numbers may be answered by an AI agent and may be recorded and transcribed. We tell callers at the start of the call. [TODO: confirm Florida all-party-consent disclosure wording.]
- Usage data: we use Google Analytics to understand how visitors use the site (pages viewed, approximate location, device and browser information), using cookies or similar technologies.
- Contact form: submissions from our contact form are sent directly to our customer relationship management system (Zoho CRM), where they are stored as a lead so we can respond.
How we use information
- To respond to inquiries and provide requested information or services.
- To operate, secure, and improve our website and AI agents.
- To comply with legal obligations.
How we share information
We do not sell your personal information. We share it only with service providers that help us operate the business, for example website hosting (Amazon Web Services), email and productivity tools (Google Workspace), analytics (Google Analytics), voice AI (ElevenLabs), CRM and automation tools (Zoho CRM, Zapier) [TODO: confirm final list], or when required by law.
Data retention
We keep personal information only as long as needed for the purposes above or as required by law. [TODO: specify retention periods.]
Your choices
You can ask us to access, correct, or delete personal information we hold about you by emailing info@fluentdatasystems.com. You can limit analytics cookies through your browser settings.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact
Fluent Data Systems [TODO: mailing address]
Email: info@fluentdatasystems.com
Phone: +1 855-522-5095